Terms and Conditions.

Effective date: May 15, 2026
Last updated: May 15, 2026

These Terms and Conditions ("Terms") govern your access to and use of the renacareckdr.com website (the "Site") and any related services provided by Renacare Center for Kidney Disease and Research Pvt. Ltd. ("Renacare," "we," "us," or "our"). By accessing the Site or engaging our services you agree to these Terms.

1. Acceptance of Terms

By using the Site, scheduling an appointment, or receiving any service from Renacare, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Site or our services.

2. Description of services — information only

The information on this Site — including pages about treatments, procedures, conditions, doctors and centres — is provided for general informational purposes only and does not constitute medical advice. Specific medical advice for your situation requires an in-person or telemedicine consultation with a qualified Renacare physician. Do not rely on information on this Site as a substitute for professional medical care.

Renacare provides nephrology consultation, hemodialysis, hemodiafiltration, kidney transplant care, interventional nephrology procedures, plasmapheresis and related kidney-care services at its 7 partner centres across Delhi NCR.

3. Booking and appointments

• Appointments can be booked by calling +91 98181 83957, messaging us on WhatsApp, or sending email to info@renacareckdr.com.
• Appointments are confirmed by our team via WhatsApp or phone. An appointment is not deemed confirmed until you receive an explicit confirmation message.
• We may reschedule appointments due to clinical emergencies or unforeseen circumstances. We will notify you as soon as possible.
• You must provide accurate personal and medical information. Material omissions may affect the quality and safety of care.

4. Emergency disclaimer

If you are experiencing a medical emergency, call your local emergency services immediately (108 / 102) or visit the nearest emergency room. This Site, our WhatsApp number, our email and our phone lines are not monitored 24x7 for emergencies and are not substitutes for emergency care. Some of our partner centres do operate 24x7 dialysis services — call us to confirm availability.

5. Pricing and payment

• All quoted prices are in Indian Rupees (INR) and may vary by centre, scheme empanelment and individual clinical requirements.
• We provide a written estimate before commencement of any scheduled treatment.
• Estimates are not binding quotations — final billing depends on actual consumables, medications and clinical course.
• Payment is accepted via UPI, cards, bank transfer and (at empanelled centres) cashless mode under PMJAY, CGHS, ECHS, and major TPAs.
• GST and other applicable taxes are billed in accordance with prevailing law.

6. Cancellation and refund

• OPD appointment cancellations should be communicated at least 4 hours in advance to avoid no-show charges.
• Scheduled procedures (biopsy, AV fistula, transplant workup) cancelled within 24 hours of the slot may incur a partial cancellation fee to cover consumables already opened.
• Refunds for advance payments are processed within 7-14 working days to the original payment method.
• No refunds are issued for services that have already been rendered.

7. Intellectual property

All content on this Site — including text, photographs, illustrations, logos, branding and structured data — is the property of Renacare or its licensors and is protected by Indian and international copyright, trademark and intellectual-property laws. You may not reproduce, distribute, modify or republish any content without our prior written consent. Personal, non-commercial use within fair-dealing exceptions is permitted.

8. User conduct

When using the Site or interacting with our team you agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorised access to our systems, accounts or data.
• Impersonate any person or misrepresent your affiliation.
• Send abusive, threatening or harassing messages to our staff.
• Use automated scraping or harvesting tools without our written permission.

9. Limitation of liability

To the maximum extent permitted by law, Renacare, its directors, employees, consultants and partner hospitals shall not be liable for any indirect, incidental, special, consequential or exemplary damages arising from your use of the Site or our services. Our total aggregate liability for any direct loss is limited to the amount paid by you for the specific service in question. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including liability for death, personal injury caused by negligence, or fraud).

10. Third-party links

This Site may contain links to third-party websites including Google Maps, WhatsApp, payment gateways and partner hospitals. We do not control these sites and are not responsible for their content, accuracy, or practices. Your interactions with third-party sites are governed by their own terms and privacy policies.

11. Telemedicine

Where Renacare offers telemedicine consultations, services are provided in accordance with the Telemedicine Practice Guidelines 2020 issued by the Medical Council of India / National Medical Commission. Telemedicine has clinical limitations — for certain conditions an in-person consultation will be required.

12. Indemnification

You agree to indemnify and hold harmless Renacare, its officers, employees and affiliates against any claims, damages, liabilities, losses, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of India. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts at Noida, Uttar Pradesh.

14. Dispute resolution

In the event of any dispute, the parties shall first attempt to resolve the matter amicably through good-faith discussions for a period of at least 30 days. If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act 1996, by a sole arbitrator appointed mutually, with the seat of arbitration at Noida, Uttar Pradesh.

15. Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remainder of the Terms shall continue in full force.

16. Changes to these Terms

We may modify these Terms from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, by direct notice. Continued use of our services after changes constitutes acceptance of the revised Terms.

17. Contact for disputes

For grievances, billing disputes or service issues:

Grievance Officer — Renacare
Email: info@renacareckdr.com
Phone: +91 98181 83957
Address: Sector 37, Noida, Uttar Pradesh 201303, India